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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is visible on each page. A pop-up window will open. It includes thorough information about all the operations that you can carry out on the given page. Each context menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive array of instructional videos explaining how to use our hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of just reading articles. Thus, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the solution you are looking for, have a gaze at our comprehensive FAQ section, which covers questions asked by real clients and offers practical solutions. We periodically update our FAQ section with new Q&A's in order to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, you can contact our great team of customer service technicians available 24-7 and ready to assist you with any issue. Each trouble ticket you open will be replied to in less than 1 hour (the average support ticket response time is just twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 304257

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com